Returns

Information

Please note your statutory rights are not affected by this guidance.

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Refunds (if applicable):

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Please note that any postage charges incurred to originally send your goods out are not refundable. If your refund is approved it will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 working days.

Late or Missing Refunds (if applicable):

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@grovesgas.co.uk.

Sale Items (if applicable):

Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.

Exchanges (if applicable):

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@grovesgas.co.uk. We will arrange a replacement and collection of the original item. Photographic evidence of defects or damages will be required prior to replacement.

Shipping:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on your location, the time it may take for your exchanged product to reach you may vary.

Missing Delivery / Items:

If you feel you are missing any items from your order, or that the order itself has not been delivered, please send us an email to hello@grovesgas.co.uk. All our deliveries are tracked. Once your order has been marked as delivered, you have a 48-hour period in which to declare any missing or undelivered items.