Here at Groves Gas, we aim to dispatch all stocked stoves within 24 hours of receipt of your order. If your order is out of stock at the time of purchase, you will be notified as soon as possible so the necessary arrangements can be made.
If you do not wish to take immediate delivery of your order, arrangements can be made to schedule a delivery date that is more suitable for you!
Stove Delivery Days
Customers ordering stoves or fireplaces will be contacted by us to arrange a delivery date that best suits you! Deliveries are made between 9.00am – 5.00pm, Monday – Friday.
On the day of your stove arrival, it is important you make sure someone is present to inspect and sign for the goods. If our courier is unable to obtain a signature and no one is present to accept the delivery then your order will not be left. You will incur an additional delivery charge if you fail to be present on your pre-arranged delivery date. If you wish for us to leave your delivery unsigned for, written permission will be required.
We suggest you have at least one other person with you to assist in accepting the delivery. Our couriers are not insured to take stoves or other items into your property and the placement of your product is at the discretion of the driver.
Stove Delivery Access
All stove and fireplace deliveries are transported to your address on a heavy good vehicle weighing approximately 16 tons. It is your responsibility to ensure that a vehicle of this size has access to your requested delivery address. All vehicles are equipped with a tail-lift to unload your order and a pallet truck for closer deliveries when accessible. It is at the driver’s discretion on how close they place the delivery to your home. Gravel and uneven drives are not possible; failure to disclose this information may result in an aborted delivery, resulting in additional delivery charges.
Declaration of Damages
Upon the receipt of your goods, you have 24 hours in which to declare any damages. Any damages reported outside of this window are subject to possible rejection, resulting in the denial of a replacement or refund. For stove and any other palletised deliveries, we advise that you check the goods while the driver is present. If the driver refuses to wait with you while you examine the pallet, then please make sure you sign for the goods as UNCHECKED as this will cover you for all eventualities. If you have checked the delivery over and it is found to be damaged, please clearly mark this on the delivery note signature and contact our offices immediately. If you have any damages that you need to report, then please email us at email@example.com.
Please note: we will require photographic evidence of all damaged item claims.