We will always endeavor to carry out our work in a manner that we hope will result in there being no complaints, how ever where a complaint does arrise and we cannot resolve a complaint using our own complaints procedure, as a Which? Trusted trader we use Ombudsman Services Ltd for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact Which? Trusted Traders in the first instance on 0117 981 2929.